Privacy Policy

1. Purpose of personal data collection

  • Customer support: ordering, payment, delivery.
  • Providing product and service information upon request.
  • Sending notifications about new collections and promotions.
  • Resolving issues that may arise during purchase.

2. Scope of data collected

SEYCHAS collects personal information when customers place orders on the website, including: full name, email address, phone number, and shipping address.

3. Data retention period

Personal data is retained until the customer requests deletion or removes it themselves via account login. In all cases, customer data is securely stored on SEYCHAS systems.

4. Parties with access to information

  • Shipping partners: receive name, address, phone number for delivery purposes.
  • SEYCHAS staff: customer service team accesses information to assist customers.
  • Affiliates / outsourced partners: for purposes stated in Section 1, under data protection requirements.
  • Legal requirements: SEYCHAS may disclose data if required by law or to comply with legal processes.
  • In case of merger or business transfer, the acquiring party will have access to stored data.

5. Data controller

  • Entity: SEYCHAS BUSINESS HOUSEHOLD
  • Business ID: 001091000815
  • Date of registration: 23/03/2026
  • Issued by: Cua Nam Ward People's Committee
  • Address: 54 Tran Quoc Toan St., Cua Nam Ward, Hanoi, Vietnam
  • Phone: +84 845 448 291
  • Legal representative: PHAM HOANG PHUONG
  • Email: seychas.vn@gmail.com

6. Accessing and editing your data

To access or amend personal information, please contact:

7. Complaint handling

SEYCHAS is committed to safeguarding customer data and does not share, sell, or rent information to third parties beyond the cases stated in Section 4. SEYCHAS uses customer data only for:

  • Improving service quality.
  • Resolving disputes and complaints within 3 days of receipt.
  • Lawful requests from authorities.

For complaints regarding misuse or out-of-scope use of personal data, please contact +84 845 448 291 / seychas.vn@gmail.com.